How to Request an Order CancellationUpdated 8 months ago

We understand that situations can change, and you may need to cancel your order. Please follow the steps below to request an order cancellation:

Cancellation Policy

To ensure a smooth and efficient process, we want to make you aware of our cancellation policy:

• We can only guarantee cancellations for orders placed within the last 2 hour during our business hours.
• Our team works quickly to process and ship orders, which is why we may not be able to cancel orders placed beyond this timeframe.

How to Request Cancellation

• Check the Time: Confirm that your order was placed within the last 2 hours. If it was placed outside this window, we may not be able to guarantee cancellation.
• Contact Us Immediately: Reach out to our Customer Support team as soon as possible. Provide your order number and the reason for cancellation in your request.
  • Email our customer service team
  • Phone: 844-693-3646 Monday to Friday 7AM to 5PM PST
  • Live Chat: Available on our website during business hours
  • Wait for Confirmation: Our team will review your request and inform you if cancellation is possible. If the order has already been processed or shipped, we will guide you through the return process instead.

What If My Order Can't Be Canceled?

If we are unable to cancel your order due to the processing time, you can still return the item(s) following our return policy. Please visit our Returns & Exchanges page for more details on how to return your order.

Thank you for your understanding and cooperation. We appreciate your business and are here to assist you in any way we can.