How can I get assistance with a damage claim?

We’re sorry to hear about the condition of your jeans. We take pride in the quality of our premium denim and are committed to assisting you with this issue. AG Jeans products come with an 8-month limited warranty that covers damage but does not include normal wear and tear, improper care, or natural material breakdown over time.

How to Initiate a Damage Claim

If your jeans are within the 8-month warranty period and you have proof of purchase, please follow these steps to initiate a damage claim:

Email Our Customer Service Team
- Email our customer service team with the following details:
Provide a Description of the Issue
- Include a brief description detailing the damage or defect.
Order Information
- Your online order number.
If Not Purchased Through AGJeans.com
- Include the following additional information:
  - Place of purchase
  - Date of purchase
  - Proof of purchase (receipt or bank statement)
Attach Images
- Photos of:
  - The tag located inside the waistband of your item (noting the style code, which may start with LSS1557 or 1174SUD)
  - The item’s damage or defect
Provide Shipping Information
- Your full name
- A U.S. based phone number
- U.S. shipping address where we can send your repair or replacement
Original Item Return Request
- Let us know if you would like the original, damaged pair returned to you if a replacement or repair cannot be provided.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

How can I get assistance with a damage claim?Updated 8 months ago