What to Do If Your Package Hasn't ArrivedUpdated 8 months ago

We understand how concerning it can be when your package doesn’t arrive as expected. To help you locate your missing package or resolve any delivery issues, please follow these steps:

1. Check with Neighbors or a Doorman: 
   • Sometimes packages are accepted by neighbors or a doorman on your behalf.
2. Inspect the Delivery Location: 
   • Look around the area where your package was delivered. Carriers may leave packages in discreet locations to prevent theft.
3. Verify the Shipping Address: 
   • Ensure that the shipping address you provided is correct.
4. Wait One Business Day: 
   • If your package still seems to be missing, please wait one additional business day beyond the expected delivery date. This allows time for potential delays or rescheduled deliveries.
5. Contact Customer Service: 
   • If your package has not been located after waiting, please contact our Customer Service Team. We will escalate the issue to our team for further investigation.

Important Note: We are unable to assist with missing package claims if the delivery date exceeds 5 business days from the date of the initial claim.

For assistance, please reach out to our Customer Service Team.