What to Do If Your Old Gift Card Won't Be Accepted OnlineUpdated 8 months ago

We understand that dealing with old or unused gift cards can sometimes be frustrating. If you have an old gift card that isn’t being accepted online, follow these steps to get it resolved:

1. Gather Your Information
   • Locate the Gift Card: Have the physical gift card or the digital code ready.
   • Find the Purchase Details: Retrieve the original purchase order or the email confirmation you received when the gift card was issued.
2. Contact Us for Assistance
   • Send Us the Information: Email our customer service team and include:
     • The full gift card code.
     • The original purchase order or the email in which the gift card was received.
   • Include Any Additional Details: If you have any additional information or issues you’ve encountered, please include that in your message.
3. Verification Process
   • We Will Verify the Code: Our team will check the validity and balance of your gift card.
   • Determine Next Steps: Based on our verification, we will decide whether the card needs to be reissued or reactivated.
4. Receiving a New Code
   • New Gift Card Issuance: If the card is valid but needs updating, we will issue a new gift card or store credit.
   • Email Notification: The new code will be emailed to you.
5. Using the New Code
   • Apply the Code: Enter the new gift card code in the “Discount or Gift Card” section during checkout on our website.

Important Note

Expiration: We are unable to reissue or reactivate expired gift cards. If your card has expired, unfortunately, we will not be able to assist with reactivation or replacement.

Need More Help?

If you have any further questions or need additional support, please don’t hesitate to reach out to our customer service team. We’re here to help ensure your gift card experience is as smooth as possible.